Customer Story: How Our Alarm System Stopped a Break-In

May 23, 2025
Customer Story: How Our Alarm System Stopped a Break-In
Published on  Updated on  

When it comes to home security, peace of mind is priceless. For one of our customers in Port Clinton, Ohio, that peace of mind turned into real protection when our alarm system stopped a break-in in progress. Here’s how it all unfolded—and why a reliable security system makes all the difference.


Meet the Thompsons

The Thompsons are a family of four living in Port Clinton. Like many residents, they appreciated the friendly neighborhood and relative quiet. But after hearing about an uptick in property crimes around Ottawa County, they decided to take proactive steps to secure their home.

“Even though Port Clinton feels safe, we didn’t want to take any chances,” said Sarah Thompson. “We wanted to make sure we were doing everything we could to protect our kids and our property.”

In early spring, the Thompsons had our smart alarm system professionally installed. It included door and window sensors, motion detectors, security cameras, and 24/7 monitoring—along with a mobile app for real-time alerts and remote access.


The Incident

Just a few months later, while the Thompsons were away for the weekend visiting family in Columbus, their security system sprang into action.

At 2:13 a.m. on a Saturday night, the back door sensor was triggered. Within seconds, the system activated the indoor alarm, instantly notifying our monitoring center and sending a real-time alert to Sarah’s phone.

“We were out of town, so when my phone buzzed in the middle of the night, I knew something was wrong,” Sarah recalled. “I saw the alert that the back door had been breached, and then I watched the camera feed live from the app.”

The footage showed a hooded individual attempting to enter the house. The blaring alarm startled the intruder, who immediately fled the scene. Meanwhile, our monitoring team had already dispatched local Port Clinton police, who arrived within minutes.

Thanks to the rapid response, the suspect was located a few blocks away and taken into custody. Fortunately, no one was hurt, and nothing was stolen.


Why It Matters

This incident is a powerful reminder that even in a close-knit community like Port Clinton, threats can happen when you least expect them. Without a security system in place, the Thompsons may have returned home to find their property ransacked—or worse.

“Our alarm system did exactly what it was supposed to do,” said Sarah. “It scared off the intruder, alerted the authorities, and gave us the chance to act quickly—all while we were miles away. I can’t imagine not having it now.”


The Takeaway

While every home and situation is different, the core principle is the same: prevention is better than reaction. A comprehensive alarm system doesn’t just protect your belongings—it protects your family, your memories, and your peace of mind.

If you’ve been considering upgrading your home security, let the Thompsons’ story in Port Clinton be your reason to act. Their experience is one of many success stories that prove smart security is more than a purchase—it’s an investment in your safety.


Want to protect your home like the Thompsons did?
Contact us today for a free consultation and a customized security plan built for your peace of mind.

Published on  Updated on