Catawba Security operates a network of fully redundant, UL-listed monitoring stations located across the United States. Each center is equipped with advanced technology, redundant communication paths, and backup power to ensure uninterrupted service, even during emergencies or natural disasters.

Our six geo-diverse monitoring centers allow us to balance alarm traffic nationwide — giving our customers confidence that every signal will be received, processed, and handled promptly.

Our people are the heart of Catawba Security. Each dispatcher undergoes extensive training to ensure consistent handling of alarms and outstanding customer care. Our team includes HIPAA-compliant professionals trained to handle sensitive information with discretion, speed, and accuracy.

By combining advanced technology with compassionate, well-trained staff, we deliver a level of service unmatched in the industry.

Since opening our second station in 2004, Catawba Security has continued to raise the standard for response times and redundancy. Our average priority alarm response time remains among the fastest in the nation.

Even during storms, blizzards, and other high-demand events, our networked stations work together to process signals faster, maintaining the quality and reliability our partners expect.

If you ever need a record of signals received from your system and the actions taken, your dealer can request an Alarm History from Catawba Security.
You will need:

1. Receiver number
   
   
2. Account number
   
   
3. Central station passcode
   
   
4. Date the alarm was activated
   
   

A representative will then provide the full report of events received, times logged, and actions taken.

1. A detection device (door contact, motion detector, glass break, smoke, or heat sensor) activates an alarm.
   
   
2. The signal is transmitted to Catawba Security’s monitoring center.
   
   
3. Our system identifies the account and alerts a dispatcher with the customer’s profile and emergency instructions.
   
   
4. The dispatcher contacts the designated number for verification.
   
   
5. If assistance is confirmed or required, we immediately notify emergency responders.
   
   
6. All alarm report activities are securely logged and stored for your records.
   
   

 People: Our experienced dispatchers deliver responsive, professional service.
Technology: Redundant systems, multiple data paths, and leading-edge software ensure reliability.
Stability: Decades of experience and continuous reinvestment make us one of the most trusted providers in the industry.
Reliability: Our fast average response times and multi-station redundancy keep your customers protected, even under pressure.