2Gig GC2 - Help
FAQs
1
A trouble condition is on my alarm system.
It's typically displayed on the keypad with a flashing trouble alert icon and a series of beeps. The system also displays the trouble condition's description on the keypad.
Troubleshooting Steps:
1. Identify the Trouble:
The keypad will show the specific trouble condition, such as low battery, communication failure, or sensor tamper.
2. Acknowledge the Alert:
You can temporarily silence the beeps by acknowledging the trouble condition on the keypad, but this doesn't fix the issue.
3. Fix the Problem:
Address the underlying cause of the trouble condition, such as replacing batteries, ensuring proper sensor placement, or addressing communication issues.
4. Clear the Trouble:
Once the issue is resolved, the trouble condition should disappear from the keypad.
5. Test the System:
You can test the system to ensure the trouble condition has been resolved.
Specific Trouble Conditions and Solutions:
Low Battery: Replace the battery in the panel or sensor.
Communication Failure: Check for cellular or Wi-Fi connectivity, or a problem with the central monitoring station.
Sensor Tamper: Ensure the sensor is properly mounted and the tamper switch is pressed down.
AC Power Failure: Check the power outlet and transformer connection.
Sensor Failure: Ensure the sensor is within the system's range and properly installed.
Video demonstration:
https://youtu.be/jTq2Luacopg
Additional Notes:
The 2Gig system also has a history log that can help you track trouble conditions and their resolution.
If you are unable to resolve the trouble condition, contact your security provider.
2
How Does Alarm Monitoring Work
Click this Link
3
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