FAQs

1

My keypad is beeping, what should I do?

Press *2 and then scroll < or > to view all current trouble conditions.

2

My security system is showing a device/sensor with a low battery?

Press *2 and then scroll < or > and press * to review all current trouble conditions.Find your specific sensor device on our provided list to see what type of batteries it uses and how many.

3

The keypad is showing a yellow/amber triangle.

Press *2 and then scroll < or > to view all current trouble conditions

4

What type of battery backup is used for my dsc powerseries pro?

Most likely a 12 volt 7 amp.To replace the battery in a DSC PowerSeries Pro:

Call the dispatch center 800-633-2677 and use your passcode to place the system in test mode at the monitoring station so that no errant signals, or alarms are processed as real events.  

  1. Disarm the security system panel. 
  2. Power off the panel.
  3. Remove the old battery and be sure to remember how everything is connected and set-up so that you can replicate that with the new battery connections. (Maybe take a picture for reference)
  4. Reconnecting and powering up.

Note: Verify the panel does not display a Battery Absent trouble condition. If the keypad still displays a low battery message, the new battery may just need time for the panel to recharge it. 

You may need to reset the time and date.