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FAQ's

My keypad is beeping, what should I do?

Press *2, and view what trouble condition is on the display.

I have a low battery on my device.

First determine which device you have, then view the video instructions on what type of battery and how to change it, 

The keypad is showing a yellow/amber triangle.

press *2

What battery does it take?

12 Volt 7 Amp main panel system battery.

Security system is showing a smoke detector with alarm status.

For alarm.com customers who have DSC NEO keypads-  you will need to reset that sensor by going to the keypad and pressing and holding the "reset" button in place for four seconds in order to restore the smoke sensor to normal operations .