2gig GC3 - Help

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A 2Gig trouble condition on your alarm system indicates a problem that needs attention. It's typically displayed on the keypad with a flashing trouble alert icon and a series of beeps. The system also displays the trouble condition's description on the keypad. 

Troubleshooting Steps:
  1. 1. Identify the Trouble:
    The keypad will show the specific trouble condition, such as low battery, communication failure, or sensor tamper. 

  2. 2. Acknowledge the Alert:
    You can temporarily silence the beeps by acknowledging the trouble condition on the keypad, but this doesn't fix the issue. 

  3. 3. Fix the Problem:
    Address the underlying cause of the trouble condition, such as replacing batteries, ensuring proper sensor placement, or addressing communication issues. 

  4. 4. Clear the Trouble:
    Once the issue is resolved, the trouble condition should disappear from the keypad. 

  5. 5. Test the System:
    You can test the system to ensure the trouble condition has been resolved. 

Specific Trouble Conditions and Solutions:
  • Low Battery: Replace the battery in the panel or sensor. 

  • Communication Failure: Check for cellular or Wi-Fi connectivity, or a problem with the central monitoring station. 

  • Sensor Tamper: Ensure the sensor is properly mounted and the tamper switch is pressed down. 

  • AC Power Failure: Check the power outlet and transformer connection. 

  • Sensor Failure: Ensure the sensor is within the system's range and properly installed. 

Additional Notes:
  • The 2Gig system also has a history log that can help you track trouble conditions and their resolution.
  • If you are unable to resolve the trouble condition, contact your security provider. 

This video demonstrates how to acknowledge a trouble alert on a 2GIG panel:
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