Access the power of your desk phone anywhere you go with Switchvox Softphone apps for iOS, Android, and desktop or laptop computers. Receive, transfer, and create conferences, change your status, and more.
See who is in the office, on a call, or away from their desk. Call rules update automatically based on an employee’s presence.
With voicemail delivered to your inbox or mobile device, you can stay connected wherever you are.
REPORTING AND CALL LOGGING
See details about all calls in your system. Custom, statistical reports can be scheduled and emailed to you automatically.
The Switchboard’s multimedia chat lets you communicate with a customer or coworker using voice, video, screen sharing, or text. Multimedia chat lets you share the camera or the screen on your desktop or laptop.
RECORDING AND MONITORING
Great for training and auditing calls, managers can easily monitor, whisper, barge, and record calls from the Switchboard. You can also record calls directly from your D-Series phone.
(AUTOMATED CALL DISTRIBUTION)
Not just for the contact center, Switchvox and D-Series phones bring powerful call queuing functionality to even the smallest business that needs to efficiently handle inbound calls.
Switchvox is integrated with Salesforce.com. Your sales and service organization will have customer information right at their fingertips when they get a phone call. What a productivity boost!
A built-in conference bridge allows all of your employees to manage their own conference rooms on-demand. Kick or mute conference participants from your Switchboard or D80 phone.
INTERACTIVE VOICE RESPONSE
The extensive built-in IVR allows you to automatically provide information, collect information about the caller, and get the caller to their desired destination.
with Switchvox Softphones for Desktop and Mobile
Enjoy all of the advanced Unified Communications features you expect from Switchvox on the go. Amazingly simple to set up and use, allowing you to flow between devices as needed. Converge the softphones to your D-Series phone for no additional cost. That’s three devices for the price of one! Desktop softphone available for Mac and Windows. The Switchvox Mobile Softphone is available for iOS and Android.
Catawba Security understands that your phone system is the gateway to your customers. Sangoma takes every measure to ensure network reliability at all times. Their data center is SSAE16 certified. Our mission is to provide a highly-available network and the business continuity you need to stay connected.
Sangoma Infrastructure has been specifically engineered to maintain constant uptime for our customers. It has been architected with redundancy, backups, 24/7 monitoring, and rigorous security parameters. All systems are connected through a fully-redundant fiber storage network and feature dual-power supplies and line cards. Our redundant servers provide fault tolerance for hardware failures and prevent service loss for your business communications.
Sangoma network infrastructure is a carrier-class backbone with a fully redundant network architecture. It features GigE network connectivity with multiple Tier 1 data and voice carriers for redundancy. The network is protected by redundant firewalls for next-generation level protection.
The Sangoma Cloud Services Data Center is designed to support and safeguard the assets necessary to deliver your business communications. The facility has been equipped with N+1 redundant cooling, dual-secured entry, an FM200 fire suppression system, and a high-sensitivity grounding grid. Sangoma has taken a proactive approach to securing their data center and protecting our customers’ service